Purchase and Support > Platinum Maintenance Plan

Questions & problems are solved much quicker by consulting the developers of the product, rather then attempting to solve the problem yourself. The Platinum Maintenance Plan allows you to receive software Updates, "Live" Technical Support, direct assistance from our staff, and license key transfers (in the event of a computer switch or hardware failure). The "Numerical Maintenance Plan" is sold in durations of 1 and 2 years.

Benefits of the Platinum Support Plan:

E-mail Support

Get a specific response to your question within 24 hours or less, simply e-mail us at: support@numericalinnovations.com (Please make sure to write a clear description of the problem and if possible attach a sample file or screen capture).

"Live" Telephone Support

Sometimes the old-fashion way is still the best. If you have a specific question that cannot be answered on the user forum, or via technical support e-mails, then feel free to call our support team at: 1-800-269-5045 x2 (Please make sure to have the software product started and your questions ready) Note: Our entire staff consists of software engineers who are wired to the internet 24/7. In the event we are not available to immediately answer your phone call, simply leave a message (or e-mail support with your return phone number), and you'll get a call within a few hours (for USA only).

Get the latest Updates & Bug fixes

Nowadays it is vital for you to receive all the latest software updates. We are constantly making improvements, adding new features, and releasing updates (at least 5-10 per year). Why? Companies like Autodesk® update their DXF & DWG formats yearly, EDA formats like gerber data are always evolving with each new release of PCB cad software, and other formats constantly experience amendments and/or changes.

License Key Replacement

Are you going to be using the same computer in a few years? Probably not, and even if someone does maintain the same computer, there are still possibilities of a hardware crash, virus/infection, theft, or other damages which may require you to switch or replace your computer system. The Platinum Support Plan ensures that you will always have a valid license key available for your new system.

Pricing and Availability:

The Platinum Support Plan is sold in durations of 1 and 2 years, and must be purchased with your original order. Pricing for a 1-Year Platinum Support plan is typically 25% of the order. As a courtesy, we will automatically send out a renewal invoice 30 days before your Numerical Platinum Support Plan expires, so you may continue to participate without an interruption in service.